Fast approaching the two year point of working with Apex, we shine the Apex Spotlight on Simon Mills, our Service Desk Coordinator...
Tell us a bit about your role as Service Desk Coordinator and how you work alongside our customers?
My role is the Service Desk Coordinator, which involves speaking to all our customers and end users and ensuring that if they are having any technical issues or any requests, that these are documented and logged for our technical engineers to resolve and action in a timely and efficient manner.
What do you find the most rewarding aspect of your job?
I find the most rewarding part is talking to our customers and building really strong relationships, which is a fundamental and key part of the role as a Service Desk Coordinator. Customer service is the focus of everything we do at Apex and it’s great that it is a fundamental part of my role.
What skills do you need to be an Apex Service Desk Coordinator?
Strong communication skills and administrative skills are key to this role. Each day is a different day in the IT world which is great. It’s fantastic to be part of such a diverse industry.
Outside of your day-to-day role, what is the best thing about working at Apex?
Apex is like a family. The different departments work so closely with each other and are in constant communication with one another. Apex sees potential in you and they care - making you feel appreciated and valued within the company.