At Apex Computing, our Account Management team plays a vital role in building and maintaining strong relationships with our clients.
Led by experienced professionals like Kate Bereti, our Senior Customer Relationship Manager, we ensure that each client receives personalised attention and proactive account management to make sure they are getting the most out of the technology they use and make sure they are constantly supported for the future of their business
IT support shouldn't just be there when something goes wrong. With Apex each customer works with a dedicated account manager who works with them to make sure they are getting the most out of their IT investment.
To make your IT simple, we listen. Not only to your pain points but also your business objectives to make sure we are developing an IT roadmap that is right for your business.
Every account benefits from regular touchpoints throughout the year. This includes an annual technical business review, where we build proactive roadmaps, discuss new services, and explore available IT solutions. Additionally, we conduct quarterly account reviews to ensure that the roadmap is on track and to address any new needs or challenges.
While our Service Desk handles the reactive side of IT support, our Account Management team is focused on proactively offering advice and guidance. We work closely with our clients to anticipate their needs and provide solutions that enhance their operations and efficiency.