Privacy Policy

Last updated: 26 March 2026

At Apex Computing Services Limited, we are committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store and safeguard your information when you interact with us — including when you visit our website, contact us, enquire about our services, work with us, or apply for a role.

1. Who We Are

Apex Computing Services Limited is the data controller responsible for your personal data. 

Address: Laser House, Media Village, Waterfront Quay, Salford Quays, Manchester, M50 3XW
Email: enquiries@apexcomputing.co.uk
Website: www.apexcomputing.co.uk 

If you have questions about this Privacy Notice or how your data is used, please contact us using the details above.

2. Personal Data We Collect

We may collect and process the following categories of personal information:

a. Information You Provide Directly

This includes:

• name
• company name
• job title
• email address
• phone number
• postal address
• enquiry or message content
• any other information you choose to share 

b. Customer, Supplier and Partner Data

Such as:

• account and contract information
• billing and payment details
• service history
• support interactions
• call recordings
• meeting notes
• marketing preferences

c. Website & Technical Data

Including:

• IP address
• browser details
• device type
• pages visited
• time spent on site
• referring website
• cookie identifiers and tracking information

d. Recruitment & Employment Data

Including:

• CVs and application details
• employment history
• interview notes
• references
• right‑to‑work documentation
• DBS checks (where relevant)
• payroll, tax and pension information
• training and performance data
• emergency contacts

e. Complaints & Compliance Data

Including:

• contact details
• complaint information
• supporting evidence
• investigation records 

f. CCTV Footage

Recorded at our head office for safety and security.

3. How We Collect Personal Data

We collect personal data in the following ways:

• directly from you
• through website use and cookies
• from your employer or organisation
• via referees, recruitment agencies or screening providers
• from lawful publicly available sources

 

4. How We Use Your Personal Data

We process personal data to:

• respond to enquiries
• prepare quotations
• deliver and manage IT services
• administer accounts and payments
• manage customer relationships
• record service desk calls for quality, training and security
• improve our services and website
• send permitted marketing communications
• manage recruitment and employment
• protect people, premises and property
• handle complaints
• comply with legal obligations
• establish or defend legal claims 

5. Lawful Bases for Processing

We only process personal data where a lawful basis under the UK GDPR applies:

• Contract

To take steps before entering into a contract or to fulfil an existing contract.

• Legitimate Interests

Where necessary for our business operations and where your rights are not overridden. This includes responding to enquiries, managing relationships, improving services, monitoring calls, operating CCTV, maintaining security, and B2B marketing where lawful. 

• Legal Obligation

Where required to comply with laws such as tax, accounting, employment or law enforcement.

• Consent

Used for non‑essential cookies and certain marketing activities. You may withdraw consent at any time.

6. Marketing Communications

We may send information about services, events, news and insights where permitted. You can opt out at any time via:

• unsubscribe links
• updating preferences
• emailing enquiries@apexcomputing.co.uk 

We use HubSpot for CRM and marketing. 

7. Cookies & Tracking

Our website uses cookies and similar technologies for functionality, analytics and marketing. Providers include:

• Google Analytics 4
• HubSpot
• Hotjar
• LinkedIn Insight Tag
• Meta Pixel
• Microsoft Clarity
• a consent management platform 

You can manage cookie preferences through our cookie banner or browser settings. 

8. Sharing Your Data

We may share data with:

• Apex staff who require access
• Microsoft 365
• HubSpot
• IT service vendors and providers
• website, hosting, analytics and cookie management providers
• financial, legal and professional advisers
• recruitment agencies, referees and screening providers
• regulators, courts, law enforcement agencies where required 

All third parties must keep your data secure.

9. International Transfers

Some of our providers may process data outside the UK.
Where this occurs, appropriate safeguards (such as approved contractual clauses) are applied.

10. Data Retention

We keep your personal data only as long as necessary.

Generally, most business records are retained up to 5 years, unless a longer or shorter retention period is legally required. Complaint records are kept for 12 months from closure, unless needed longer.

 

11. How We Protect Your Data

Security measures include:

• secure systems and storage
• restricted access controls
• anti‑malware and monitoring
• confidentiality obligations
• secure disposal
• incident management processes
• physical security where appropriate 

 

12. Your Rights

You may have the right to:

• be informed
• access your data
• correct inaccurate data
• request erasure
• restrict processing
• object
• data portability
• withdraw consent (where applicable)

To exercise your rights, contact us at enquiries@apexcomputing.co.uk.

 

13. Subject Access Requests

You may request a copy of your personal data.
We normally respond within one month of verifying your identity.

 

14. Right to Erasure

You can request deletion of your data in certain circumstances.
If we must retain some data for legal reasons, we will explain why.

 

15. Recruitment & Employment

We use applicant and employee data to manage recruitment, assess suitability, verify right to work, take references, and conduct DBS checks where required. Employment data is also used for payroll, compliance and operations. 

 

16. Service Desk Call Recording

Calls may be recorded for:

• quality assurance
• training
• customer service
• security
• evidential purposes

 

17. CCTV

CCTV is used for:

• site security
• safety
• crime prevention and detection
• protecting property 

 

18. Social Media & External Links

Links to third‑party websites or platforms are subject to their own privacy policies. We are not responsible for their practices.

 

19. Children

Our services are not intended for children, and we do not knowingly collect children's data. 

 

20. Automated Decision‑Making

We do not carry out automated decision‑making that produces legal or significant effects.

 

21. Complaints

If you have concerns, please contact us at enquiries@apexcomputing.co.uk.
You may also complain to the Information Commissioner’s Office (ICO).

 

22. Updates to This Notice

We may update this Notice from time to time. Updates will be posted on this page.