Navigating Digital Currents: Enhancing Safety and Efficiency for Pyranha Mouldings Ltd

We recently interviewed Mathew Wilkinson from Pyranha Mouldings Ltd about their experience with Apex Computing Services.

Here is a summary of the interview:

Could you introduce Pyranha Mouldings Ltd?

Piranha Mouldings was founded in 1971. We're a company that makes canoes and kayaks, and we do those across three different brands. We have Piranha Kayaks, which is mainly a whitewater brand. PH Sea Kayaks does sea kayaks in both plastic and composite, and Venture, which makes recreational kayaks and canoes.

How did you come across Apex Computing Services?

We interviewed a number of companies and went and visited them, had them visit us, and Apex came out on top of that. They were really nice people to work with, super friendly, super helpful, even before we started working with them. And we just knew that we could rely upon them and that we could treat them as part of our team.

How have Apex's services contributed to the smooth operation of your business?

Apex really does take care of everything. They're proactive and watching for any issues that might come up and preempting anything that could be an issue in the future, knowing that if something comes up, I can immediately ring Apex and have them take care of everything is great. But more than that, there's been multiple experiences where they've rung me and told me that there's an issue and that they're already working on it, and it just gives me complete peace of mind and I can get on with my main duties.

Could you highlight a situation where Apex's prompt response or proactive measures made a difference?

Just earlier this week, we had a firmware update on our firewalls, and that unfortunately, got stuck in a loop and led to our Internet access being cut off for a brief period of time. The first I found out about that was when I was driving into work and I got a call from Nathaniel, from Apex letting me know what had gone on and that he was already on his way to the site to fix it. So what better can you ask for than that, really?

Have you seen any notable improvements in data security or business continuity since partnering with Apex?

We've definitely noticed a huge improvement in business continuity and security since working with Apex. We, unfortunately, were the victims of a ransomware attack prior to working with Apex and specifically looked for a company that would look after us in the event of anything like that in the future, but more importantly, prevent it. Apex has certainly been very open with us about the threats that are around, what we can afford as a business to put in place and what we really should be considering having in place.

How has Apex's support enhanced the overall productivity and efficiency of Pyranha Mouldings?

With Apex's support, we've had way less downtime than we have previously. Whenever an issue has come up, generally it's fixed before we know about it, and when it isn't, it's fixed very quickly.

What is the key takeaway for other Manchester-based Manufacturers considering Apex Computing services?

They are great people. You can really get to know them, really kind of welcome them into your team, and they'll welcome you into their company, and they'll support you in the best way that they can. I can't recommend them enough.

If you would like to find out more about how we can help your business, get in touch!