Discover what makes our Service Desk team different:
The Apex Service Desk Difference
Our Commitment to Quickly Resolving Your IT Issues
At Apex Computing, our mission is to make IT simple. A primary objective in this is to remove the stress that IT problems can cause. We understand that when IT issues arise, it can completely disrupt your day, the last thing anyone needs is a crashed laptop when they are preparing a report for your leadership team. If anything like this happens you can rely on our service desk to act quickly, professionally and with an understanding of the stress that an unexpected IT issue can cause.
We are dedicated to providing prompt, efficient, and effective IT support to minimise any downtime your business experiences.
Our team is always ready to assist, ensuring your operations run smoothly and seamlessly.
24/7/365 Support
We know that IT issues aren't limited to the office 9 to 5. And neither is our support team. No matter when an issue happens. Our team is available to help resolve your issues quickly.
Dedicated Support Team
One key aspect that sets us apart is our commitment to understanding our customers' unique needs. Each of our customers have a dedicated support team. This means they know your IT, systems inside and out, allowing us to significantly reduce resolution time of problems when they arise.
Understanding Your Problems
When anyone logs an issue we call them asap to make sure we fully understand the problem and provide reassurance that we are not only working on the problem but have understood it and have the right team member working to provide a quick resolution.
Minimising Downtime
When disruptions occur, our goal is to minimise downtime. We act swiftly to get our clients back on track as quickly as possible, always prioritising their operational needs.
Proactive Communication
We believe in proactive communication. When a ticket is logged, our engineers make it a point to call the customer first. This personal touch helps us gather detailed information about the issue, allowing us to provide more effective solutions. Unlike other service desks, we are always available by phone, ensuring immediate and direct support.
Excellence Recognised
Our dedication to high-quality service is reflected in the feedback we get from our customers. We have 150 5 star Google reviews from clients we have helped.